SHIPPING & RETURNS
Shipping Policy
We understand that timely delivery is important to you, which is why we always aim to process and ship your order as quickly as possible. Our shipping policy ensures that your order will arrive within the timeframe specified. If you have any questions regarding our shipping policy or your order's status, please don't hesitate to contact us and our friendly customer service team will assist you.
Return & Exchange Policy
Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns:
All returns must be postmarked within seven (7) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process:
To return an item, please email customer service at inquiries@bergesprod.com to find out where to ship to. Then, place the item securely in its original packaging and include your proof of purchase, then mail your return to the address given.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles ton appear on your credit card statement, depending on your credit card company. we will notify you by email when your return has been processed.
Questions:
If you have any questions concerning our return policy, please contact us at: